At Kidswearco, we’re committed to keeping your young athletes comfortable and stylish in our premium sportswear. We understand that active kids need durable, high-performance clothing that can keep up with their energy. That’s why we’ve created this straightforward policy to make shipping and returns as easy as possible for busy parents.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

1. Standard Shipping (Recommended for faster delivery)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95 (applied to all orders)

2. Free Shipping

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Available on orders of $50 or more

Note: Delivery times may vary slightly depending on your location and customs processing. We ship worldwide except to some Asian and remote regions.

Our Hassle-Free Returns Policy

We want you and your child to be completely satisfied with every purchase. If you need to return or exchange an item, here’s everything you need to know:

Key Return Details

  • Return window: 15 days from delivery date
  • Condition: Items must be unused, unworn, with original tags and packaging
  • Proof of purchase: Order number or receipt required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Kids Gaelic Shorts (due to specific sports customization)
  • Any items that have been worn, washed, or damaged after delivery

How to Return or Exchange an Item

Follow these simple steps for a smooth return or exchange process:

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for faster processing:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Kidswearco Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item(s) to return: [Product Name, Size, Color]
– Reason for return: [Please specify]
– Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

We’ll respond within 48 hours with return instructions and an RMA (Return Merchandise Authorization) number.

Step 3: Package Your Items

Securely pack your items in the original packaging if possible. Include all original tags and accessories.

Step 4: Ship Your Return

Send your package to our return address using a trackable shipping service:

Kidswearco Returns
9134 Brook Park Dr
Montgomery, US 36117

Important: We recommend keeping your tracking number until your return is processed. We cannot guarantee receipt of returned items without tracking.

Step 5: Receive Confirmation

We’ll email you once we’ve received and processed your return.

Refund & Exchange Details

Refund Process

Once we receive and inspect your return (typically within 3-5 business days):

  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after return receipt
  • Bank processing: Additional 5-10 business days depending on your financial institution
  • Shipping costs: Original shipping fees are non-refundable

Exchanges

Need a different size or color? Here’s how exchanges work:

  • Follow the standard return process above
  • Clearly state in your email that you’re requesting an exchange
  • Specify the replacement item (size/color)
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. For exchanges to international locations (excluding some Asian and remote regions), additional shipping charges may apply.

Damaged or Defective Items

If your child’s sportswear arrives damaged or defective, please contact us immediately at [email protected] with:

  • Photos of the damage
  • Your order number

We’ll arrange for a replacement at no additional cost to you.

Our Commitment to You

At Kidswearco, we understand that active kids need clothing that can keep up with their busy lives. We stand behind the quality of our sportswear and want you to be completely satisfied with your purchase. If you have any questions about our shipping or returns policy, our friendly customer service team is always happy to help at [email protected].